Warranty, Return, & Exchange
Return & Exchange
All Wanderskye products underwent performance and quality tests to ensure all standards are strictly met before making it available for sale. Wanderskye is committed to providing quality products that are free from material, workmanship and electrical defects. Wanderskye takes pride in all our products, but, in an event when you encounter problems with our products,
Wanderskye will gladly provide replacement of the similar product or exchange with the same/or equal amount, upon our discretion. In any case that the selected item is below the original amount of the damaged item, the excess is non-refundable.
Wanderskye will provide 7 days warranty from the date of purchase For online orders, the 7 days warranty will take effect on the day the buyer receives the item
Warranty
Warranty does not cover the following;
1.Damages resulting from misuse, abuse, improper care, neglect, abuse and cosmetic damages due to normal wear and tear.
- Missing parts for reasons not due to our error.
3.Tampering of the product.
- Do not have the original tags on them.
To be eligible for this policy, the client must have the following;
1.Original proof of purchase.
- Items must be unused and in the same condition that you received it.
- Must be in the original packaging.
For online orders, items must be shipped back to 7211-B M.Ocampo Street Brgy. Pio del Pilar, Makati City not later than seven days. We will notify you of the approval and process the request once eligible.
The buyer is responsible for the shipping cost of sending the items and sending it back to the buyer
PRODUCTS ELIGIBLE FOR WARRANTY
- Explora Easy Luggage
- Explora Safe Luggage
- Explora Max Luggage
- Digital Nomad 2.0 Backpack
- Pro Backpack
- Everyday Backpack 2.0
- Shopping Bags
- Everyday Waist Pack
- Luggage Covers (including Matte Clear Luggage Cover
Luggage Warranty Coverage
What does it cover?All manufacturing defects:
Wheels
Zipper
Handles
Stitches
Warranty exclusions
Lost luggages
Mishandled luggage
Shipping cost
Airline damage
Cleaning
misuse, neglect, abrasion, accidents, exposure to extreme temperatures, solvents, water, acids, transport damage
Warranty period?
1 year
Avail warranty?
Original proof of purchase or official receipts.
Items must be unused and in the same condition that you received it.
Must be in the original packaging.
For online orders, items must be shipped back to 7211-B M.Ocampo Street Brgy. Pio del Pilar, Makati City not later than seven days. We will notify you of the approval and process the request once eligible
Bag Warranty Coverage
What does it cover?
All manufacturing defects:
Zipper
Handles
Stitches
Warranty exclusions
Lost luggages
Mishandled luggage
Shipping cost
Airline damage
Cleaning
misuse, neglect, abrasion, accidents, exposure to extreme temperatures, solvents, water, acids, transport damage
Warranty period?
1 year
Avail warranty?
Original proof of purchase or official receipts.
Items must be unused and in the same condition that you received it.
Must be in the original packaging.
For online orders, items must be shipped back to 7211-B M.Ocampo Street Brgy. Pio del Pilar, Makati City not later than seven days. We will notify you of the approval and process the request once eligible
Luggage Cover Warranty Coverage
What does it cover?
All manufacturing defects:
Zipper
Stitches
Warranty exclusions
Lost luggages
Mishandled luggage
Shipping cost
Airline damage
Cleaning
misuse, neglect, abrasion, accidents, exposure to extreme temperatures, solvents, water, acids, transport damage
Warranty period?
1 year
Avail warranty?
Original proof of purchase or official receipts.
Items must be unused and in the same condition that you received it.
Must be in the original packaging.
For online orders, items must be shipped back to 7211-B M.Ocampo Street Brgy. Pio del Pilar, Makati City not later than seven days. We will notify you of the approval and process the request once eligible